The mission of our support team is to keep your hosted environment up and running every day, all day. When you submit a support request to us, our commitment is to provide a prompt resolution, because we understand that you have work to do and you need your systems. In addition, we perform regular maintenance to your environment to help ensure its reliability.
Each client is provided with a client-specific URL that opens a custom support portal used to contact us. To help us address issues quickly, please provide this information to us:
Your first and last names
Your physical location, e.g. Office, Home, Remote, etc.
A complete description of the issue and the steps leading up to it
Screenshots or descriptions of any error messages you received
Steps are taken to troubleshoot the issue (if any)