Support

Custom Solutions. Customized Support.

The mission of the d-wise Support Team is to keep your hosted environment up and running every day, all day. When you submit a support request to us, our commitment is to provide a prompt resolution, because we understand that you have work to do and you need your systems. In addition, we perform regular maintenance to your environment to help ensure its reliability.

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Each d-wise client is provided with a client-specific URL that opens a custom support portal used to contact us. To help us address issues quickly, please provide this information to us:

  • Your first and last names
  • Your physical location, e.g. Office, Home, Remote, etc.
  • A complete description of the issue and the steps leading up to it
  • Screenshots or descriptions of any error messages you received
  • Steps are taken to troubleshoot the issue (if any)

 

We look forward to working with you!