Support

Custom Solutions. Customized Support.

We tailor our customer support services to clients specific needs, creating custom portals that allow users to log, track and manage support tickets in real-time.  Our caring maintenance  teams support our community of global clients for all software products, hosted systems, and custom solutions. It is our mission to provide prompt resolution of customer queries and issues to keep you up and running.

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If you are an active d-wise client and wish to log a support ticket.  Please use your customized support portal or send an email directly to the customized email provided to your team during go-live. 

In that email please Include:

  • Your Name, Organization and Location
  • Your email, phone number and best time to contact you
  • Software product and version
  • Error messages (and screen capture output if available)
  • Brief description of the problem
  • Steps taken to troubleshoot thus far
  • Priority of the issue